Ra88 Privacy Policy — How We Protect Your Data
This Privacy Policy explains how ra88 collects, uses, stores, and protects the personal information of Malaysian users. Your privacy is our priority, and we are fully committed to handling your data responsibly.
Effective date: 1 January 2026. This policy applies to all ra88 platform users in Malaysia.
Information We Collect
When you register and use the ra88 platform, we collect various types of information necessary to operate our services safely and efficiently. Below are the main categories of information we collect:
Account & Identity Information
This includes your full name, active Malaysian phone number, email address, date of birth, and the username you registered when creating your ra88 account. This information is used to verify your identity and ensure that only eligible users can access the platform.
Device & Browser Information
Ra88 automatically collects technical information including device type, operating system, browser version, IP address, screen resolution, and system language. This data is used to optimise platform performance across the various devices used by Malaysian users.
Financial & Transaction Information
We maintain records of MYR deposit and withdrawal transactions, including the payment methods used such as TNG eWallet, DuitNow, and local banks. Full card or bank account numbers are not stored in our systems — only the information required for verification and compliance purposes.
Platform Usage Data
We record in-platform activity such as games played, bets placed, login and logout times, and page navigation. This data helps us understand usage patterns and continuously improve the overall user experience.
Why Do We Collect This Data?
Information collected by ra88 is used solely for legitimate and necessary purposes. Below are the primary ways we use your data:
- Processing account registrations and verifying user identities in line with compliance requirements.
- Handling and processing MYR deposit and withdrawal transactions securely and accurately.
- Providing responsive customer support and resolving reported issues.
- To detect and prevent fraudulent activity, account misuse, or any suspicious behaviour.
- Sending important notifications related to your account, transactions, and policy updates.
- To improve platform performance, interface design, and user experience based on real usage data.
- Complying with applicable legal and regulatory requirements in Malaysia.
Ra88 does not use your data for third-party advertising or sell your information to any external company without your explicit consent.
Cookies & Tracking Technologies
The ra88 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. Cookies are small text files stored on your device when you access the website.
Types of Cookies Used
- Essential Cookies: Required for core platform functions such as login sessions and security. Cannot be disabled without affecting platform functionality.
- Performance Cookies: Collecting anonymised data on how users interact with the platform to help us improve its performance.
- Preference Cookies: Storing user preferences such as language, display settings, and personal preferences to deliver a more personalised experience.
You can manage or disable cookies through your browser settings at any time. Keep in mind that disabling essential cookies may affect your ability to log in or use certain features on the ra88 platform.
Data Retention, Security & Third Parties
Data Security
Ra88 implements a range of technical and organisational security measures to protect users' personal data from unauthorised access, loss, or disclosure. All data transmitted between user devices and our servers is secured with SSL encryption. Access to user data within our internal systems is restricted to authorised personnel only and is subject to strict security protocols.
Data Retention Period
Personal data is retained for as long as an account remains active. Following account closure, certain information may be kept for a period required by law or for dispute resolution purposes. ra88 will delete or anonymise data that is no longer needed in accordance with our internal policies.
Third-Party Sharing
Ra88 does not sell or rent users' personal information to third parties. We may share limited information with service providers who assist in operating the platform — such as payment processors and security service providers — but only for stated purposes and under strict confidentiality agreements. We may also disclose information where required by law or a valid court order.
User Rights & How to Contact Us
Right to Access & Correction
As an ra88 user, you have the right to access the personal information we hold about you. You may also request a correction if any stored information is inaccurate or outdated. Requests can be submitted through your account settings or by contacting our customer support team directly.
Right to Data Deletion
You have the right to request deletion of your personal data under certain circumstances — for example, when the data is no longer needed for its original purpose, or when you withdraw your consent. Please note that some data may need to be retained to meet legal requirements even after a deletion request is received.
Privacy Policy Updates
Ra88 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any significant changes via in-platform notifications or email. Continued use of the platform after changes take effect will be considered acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to our team:
- Email: support at ra88.ws
- Live chat: available 24/7 within the platform after logging in
- FAQ: View the FAQ section
Our team will endeavour to respond to all privacy-related enquiries within a reasonable timeframe and provide accurate, helpful answers.
Ready to Get Started with ra88?
Create a free account with confidence — your data is protected and handled in accordance with a transparent privacy policy. Visit our FAQ section if you have further questions.